Do I HAVE to sign up?
It's really the only way to keep track of the Tends you receive and send.
Also, there are still people who say mean things and we want to minimize that.
Having an account encourages people who might act badly to think twice.
We don't sell your data or spam you, so you're safe from that here.
Questions And Answers
Everyone's input is valuable.
If you like TendOrama and it works for you, use it.
Tell what you would like better and we'll consider making a change.
What is TendOrama?
TendOrama is a way to reward anyone with money and a message, online or in daily life.
You don't have to know the person you want to Tend.
A Tend has two parts: An amount, and a wish or suggestion. So I might Tend you five dollars (the amount) for a coffee (the suggestion). Of course, you're not forced to buy a coffee. The five dollars is yours to spend on whatever you want.
▪ Someone really helps you at a store or the coffee place or anywhere else tipping is awkward
▪ Someone makes a super comment on social media like Reddit or Facebook
▪ Someone lets you in in traffic (please get your passenger to send the Tend!)
▪ Your child's coach really went above and beyond today
▪ Someone posts a cool pic on Instagram
▪ Someone writes a thoughtful editorial in the New York Times, BBC News, or your local news site
Usually you don't have to look for your Tendee inside TendOrama. A couple of clicks starting from "Send a Tend" is all you need to do.
You are as anonymous as you want to be. TendOrama doesn't show your name if you don't want us to.
How do I know if someone I want to Tend is on TendOrama?
Just assume they are. If they aren't on TendOrama, we send them a notification if it's possible to do so. So Tendees on platforms like Email and Text will receive a message letting them know they have a Tend waiting. For other platforms where TendOrama cannot reliably reach the Tendee (Facebook, License Plate, etc.), if your Tendee doesn't pick up their Tend in a month, the amount returns to your PiggyBank automatically.
If I know the person's email or text, can't I just use Venmo?
You absolutely can if you have it set up. Or Interac, in Canada. There are times Venmo can be a little awkward, though, and of course you need to know the other person's Venmo.
How do I know the person collected my Tend?
When your Tendee picks up your Tend, you receive an email. Plus, all your old Tends (Sent and Collected/Not Collected) are in your "Earlier Tends and Messages."
What if there was a Tend for me long before I signed up?
It'll wait for you. The only time it won't wait is if the sender cancels it. Tends can be cancelled by the sender any time up until they are collected.
What if there was a Tend for me long before I added a particular platform to my PiggyBank?
It'll wait for you. The only time it won't wait is if the sender cancels it. Tends can be cancelled by the sender any time up until they are collected. Maybe just add all the platforms through which someone might possibly Tend you now, while you're thinking of it.
The process for Adding a Place sometimes seems to take more steps than I expect, like Facebook and Reddit for example. How come?
It would be a slightly smoother experience if TendOrama connected directly to those sites/apps, through their APIs. As background, an API (Application Programming Interface) is a gateway that sites and apps can make available to other apps/sites to get access to their database. It's very common, but has risks.
One concern is that going through other sites'/apps' APIs puts a lot of power in the hands of those other sites/apps.
If they see TendOrama as a threat to their revenue, they could block TendOrama anytime and then you would have a very crummy experience.
While we're friendly and not very profit-driven, and we want to make sure everyone including other sites and apps benefits from TendOrama, we don't love the idea of being at other people's mercy. Maybe everyone isn't as friendly as us... who knows?
Anyway we don't want to risk having TendOrama's capabilities blocked if we can help it.
So some of the processes are a bit herky-jerky for now.
As site/app owners reach out to us, processes get smoothed out.
Can I suggest a new platform to send and receive Tends through?
Definitely. The more people who ask for a particular platform, the higher up on our priority list that platform rises. You can use the TendOrama Facebook page to make suggestions.
Which credit card processor does TendOrama use?
Stripe and PayPal.
You know about PayPal but maybe not Stripe.
Stripe handles billions of dollars of transactions in more than 25 countries. They are well-respected and reliable. We especially like them because they make it easy and safe to handle multiple currencies.
Here is Stripe
On the down-side, both PayPal and Stripe charge about the same as all payment processors: about 3% of every transaction.
Yes, TendOrama has to make up 3% of every one of your deposits.
To be clear: When you deposit, say, $10.00, the entire $10.00 gets credited to your PiggyBank. TendOrama pays Stripe or PayPal their 3% fee. You don't :-)
One more thing, to be complete:
Both Stripe and PayPal also charge $0.30 for each transaction, in addition to the 3%. So if someone deposits $1.00, TendOrama has to pay $0.33 of that to the credit card processor.
That's silly of course. Once or twice is fine. Thousands of times from thousands of people? Nope, not sustainable for us.
TendOrama would go crazy trying to turn 67 cents we receive from your $1 deposit back into $1 for you to withdraw.
So that's why there is a $0.33 fee when depositing $1, $3, or $5.
You can definitely deposit small amounts, and if you choose to do so, TendOrama needs your help paying the credit card processors.
For deposits of $10.00 or more, TendOrama can pay the whole credit card processors' fee and still survive.
Of course, very soon there will be better alternatives available in the financial technology marketplace. We're looking forward to integrating one that suits everyone and doesn't charge so much, as soon as possible.
Why is TendOrama so ugly?
TendOrama doesn't make a lot of money and we don't want to put too many resources into making it pretty, with no added actual benefit to you.
The fact is we realize all the prettiness in the world won't make much difference.
People use tools that are useful to them, even if they are ugly (the tools, not the people).
And people won't use something that isn't useful or beneficial, even if it looks good.
So in the end, prettiness is largely over-rated.
Can I decline a Tend?
Yes. We can think of lots of circumstances where someone might prefer to decline a Tend, so you have that choice.
Can I cancel a Tend?
Yes, Tends can be cancelled until they are accepted by the Tendee (obviously not after that!). There are lots of circumstances where someone might want to cancel a Tend, so you have that choice.
Can I Tend someone, and only that person and I can ever see it?
Yes, Tends can be made private while creating the Tend. Making a Tend private means no one will see the Tend except the sender and receiver. So it won't show up in the list of all Tends that everyone can see. It will still show up in your "Sent Tends" and the receiver's "Received Tends" and in both those circumstances will be clearly marked as private. (Private Tends can be declined by the Tendee and cancelled by the Tender like any other Tend.)
Do you really take 1% of people's account if they act in a mean or unkind way? How can you justify that?
Yes, we do.
We won't put up with unkind behavior on our platform. Simple as that. We believe there is wide support for choosing not to tolerate hate or meanness.
So if someone acts in an unkind way, we take 1% of the money in their PiggyBank and suspend them for a week (they can still receive Tends during their suspension).
Going a little deeper:
People have been disturbed about boorish behavior online ever since the beginning of the internet (and even 'public space' for thousands of years before that). Website and App owners have tried to gently discourage bad behavior and unkind acts, but have largely failed.
Part of the reason is many companies want to avoid upsetting anyone, even people who act badly.
At TendOrama, we are not driven to squeeze everyone for every last drop of profit. So we don't need to tiptoe around, avoiding hurting the feelings of people who act badly just to get their money, too. We don't want people here who act badly and we're happy to pass up the profit such people might bring.
Other companies strive to grasp every bit of profit, even when doing so hurts the majority of their customers. That's their choice, and we all choose whether to use their services.
Meanwhile, we know people are basically good and we believe a poor act is no reason to conclude the person is bad.
So we respond firmly to bad acts, while still allowing the people who do those acts to have chance to try again.
Therefore, a bad or unkind act results in both a fairly harsh penalty and a chance to do better in future.
Why is there no appeal (of a decision that someone was unkind) before a person is suspended and 1% of the money in their PiggyBank is forfeited?
That's so people will make sure to avoid appearing mean.
Also, TendOrama doesn't have resources to entertain appeals, and we don't want to get involved in quasi-legalistic mumbo-jumbo. We have little patience for attempts to game the system, to skirt close to the edge of unkind behavior, or attempts to BE mean and then try to slink out of it using rhetoric and argument.
We just won't participate in that kind of argument and system-gaming.
In TendOrama, if it looks like a mean duck and quacks like a mean duck, it's a mean duck.
So, if you're creating a Tend or replying to a Tend, and you wonder, "Will this be seen as mean? Will it come across as unkind?" it might be a good idea to change something.
(Oh and remember: sarcasm is often not recognized by the reader, so maybe try to avoid it.)
When will the App be ready?
We're resisting making an App.
The website you're looking at now can be added to your mobile device's HomeScreen very easily. It'll look just like one of your other Apps. If you don't already know how to add a website to your homescreen, just google, "Add to HomeScreen [your device]."
There are three main reasons we don't want to build an app:
People are getting sick of having so many apps in their devices. "Why do I need a whole app for this? Another app uses up more of my device's memory and slows it down." People are getting annoyed.
Second, it's very difficult and expensive to keep up with the programming of an app for every device platform out there. Android, iOS, and others each need their own app programming, as you know. And now the number of versions of each of those operating systems is getting out of control. It has become almost impossible to keep up. Even huge corporations like Amazon are having trouble. So people's experience is less great than it should be.
Third, apps are known generally to sniff the data in your device, including when you sleep and who you talk to, and then sell your data to advertisers and pretty much anyone else. We don't want any part of that and we don't want people to wonder if we might be participating in that kind of corporate/immoral behavior. So, the webapp you're using right now does almost everything for you that an app could do, without the downsides. We hope you agree, but let us know if you don't.
How did you get a list of everyone's license plate?
We didn't ;-)
Everyone adds their own license plate if they want. If the person you Tend hasn't done so, you can cancel your Tend anytime and the money returns to your PiggyBank.
Some people get weirded out by license plates.
Remember, everyone who has a car drives around with their license plate showing all day and no one worries about that (except criminals maybe?). It's also true that lots of people who know your name also know your license plate - your neighbors, the police, maybe your work colleagues, etc. Other than the police, can anyone do anything with that information? Anyway, TendOrama doesn't publicly connect anyone's license plate with any other information, and a license plate with no other information isn't meaningful.
Why is the Terms of Service so short? Aren't you worried it doesn't cover everything?
We have faith in people, the societies people live in, and the expectations people abide by, both formal (as written into laws) and informal.
Laws are already written and everyone is responsible for abiding by them, so we don't need to write them out again.
Some companies include in their Terms of Service a list of selected laws they think are important, even though those laws already apply.
Also, many Terms of Service we see include lengthy descriptions of what the company can do, but not much about what you can do or about your rights.
A company's Terms of Service tells a lot about that company and what it thinks of you, don't you think?
TendOrama doesn't need to hide behind a long list of laws that already exist, we aren't greedy, and we don't want to try to make you give up all your rights when you sign up with us.
So it doesn't take long to say, "We do what it looks like we do and everyone will act according to the positive expectations of the society they live in."
The person who receives a Tend is sometimes called, "Recipient," and sometimes, "Tendee." How come?
Just because we couldn't decide which is better, so we want to hear from people which one they like.
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